Account Manager

Job details

Job deadline
9 June

Airtel is the number ONE service provider covering every district in Zambia and offering the widest range of tariffs & Value Added Services on the market suiting all our subscribers.


  • Reporting To The Head Of Enterprise Sales, The Role Will Be Responsible For:
  • To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales
  • Relationship Management
  • Update customer data
  • Contacts and visits prospective customers to determine needs
  • Maintains sales records and prepares sales reports as required
  • Product Penetration
  • Ensure 80% minimum Airtel product penetration with companies
  • Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
  • Alert clients to new or improved products/services
  • Churn Management
  • Ensure no churn of large accounts
  • Revenue
  • Increase revenue by managing Usage and Retention activities with the large Corporates/organizations
  • To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
  • Strong knowledge of enterprise data solutions
  • Perform sales activities for an assigned segment or product/service line to maximize sales revenues
  • Performs presentations; ensures resources are available for effective demos


  • Degree in a Business related discipline
  • IT literacy Basic computer skills in data base management
  • Excellent knowledge of ISP products within a product family
  • Excellent understanding of reporting and planning processes
  • Knowledge of internal and external sources e.g. clients investments enter business journals
  • Anticipation of customer needs and wants
  • Telecoms Product knowledge/usage of product by clients
  • Telecoms/Technology awareness
  • Basic accounting knowledge
  • 2+years of customer care experience
  • 3 -5 years of experience in a sales role
  • ISP/Telecoms technical sales experience is an advantage
  • Strong self-starter
  • Able to work under high stress with short term targets and objectives
  • Inter personnel skills
  • Cross functional appreciation
  • Business and commercial acumen
  • Ability to align strategies and systems to business needs

How to apply
Send your application & Curriculum vitae to the undersigned:

For more information

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