Call Centre Advisor

By Unicaf University Zambia 2 weeks ago

Job details

Description

Unicaf University is a Pan African independent, recognised university, combining the best elements of international education, offering high quality internationally recognised qualifications. The University has branch campuses and or learning centres in 9 different countries in Africa and is registered and approved by the National Council for Higher Education (NCHE) in Malawi and the Higher Education Authority of Zambia (HEA). UNICAF, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for Call Centre Advisers in Lusaka, Zambia.

Responsibilities

  • Support and provide superior service to customers via phone
  • Use questioning and listing skills that support and effective telephone conversation
  • Provide customers with product and service information
  • Process documents, forms and applications
  • Identify and escalate priority issues

Qualifications

  • Excellent verbal and written command of the English language
  • Excellent conversational skills through the phone in English
  • Excellent computer skills (typing skills will be considered an advantage)
  • Attention to detail
  • Excellent time management
  • Ability to reach assigned targets

How to apply
Send your applications with a copy of your CV to the email below:

For more information

Call
+260 211 250522
To apply for this job email
Unicaf University Zambia (Longacres, Lusaka)

Unicaf University Zambia

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