Enterprise Account Coordinator – Chingola

By MTN Zambia 9 months ago

Job details

Job deadline
16 January

MTN Zambia is part of the MTN Group a multinational telecommunications company with a footprint in 21 countries in Africa and the Middle East. We started our operations in Zambia in 2005 after acquiring Telecel. We began as an exclusive GSM network providing voice and Short Message System (SMS) services. The portfolio has grown to include voice (local and International), data, wireless internet, money transfer and other value added services. Our company is a leading communications solutions provider covering all 10 provinces in Zambia and enjoying 39% market share (as at June 2012). MTN Zambia’s footprint is covered by 3G, Edge and 2G networks. MTN Zambia is the country’s fastest growing and most innovative network and is highly acclaimed for its quality network and dynamic tariff billing system.


  • Identify new channels in the segment to increase sales and activations
  • In depth analysis and understanding of the allocated segment
  • Optimization of sales and penetration into key corporate accounts
  • Conduct customer needs analysis to ensure customer satisfaction and optimum revenue levels are achieved
  • Locate all prospective customer on the territory by effective planning
  • Provide liaison with the relevant departments of the firm to ensure consistent quality services to corporate clients
  • Provide feedback to the supervisor regarding competitors’ total marketing and sales activities
  • Effective management of existing customers to ensure retention, identify up sell opportunities and reduce churn


  • Business and Marketing or equivalent professional Diploma
  • Two years’ experience in a marketing or customer care environment
  • In-depth understanding of the mobile telecoms and ISP industries will be an added advantage

How to apply
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document the undersigned:

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MTN Zambia

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