Field Service Technician

Job details

Job deadline
13 October
Description

Our client is a social enterprise that provides high quality productive assets to small-scale entrepreneurs in rural Zambia. Since their debut in 2010 they have helped catalyze business growth opportunities for hundreds of aspiring Zambian entrepreneurs. By providing the necessary equipment, training and financing that are otherwise inaccessible in rural areas they continue to tap into the true potential of Zambia’s entrepreneurial capacity. They are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Also to lead cash sales for their solar products in Lusaka.

Primary objectives of the role:

  • Providing service and customer support during field visits or dispatches
  • Managing all on-site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions

Specific responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on- site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes and troubleshooting guide
  • Operate vehicle in a safely manner and use field automation systems
  • Cooperate with Field team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Qualifications

  • Technical degree or certification
  • Ability to troubleshoot, test, repair and service technical equipment
  • Proven field service experience
  • Familiarity with Solar equipment and applications

How to apply
Email your CV to the link below clearly indicating the position being applied for:

For more information

To apply for this job email
Precision Recruitment International (Rhodes Park, Lusaka)

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