Front Office Supervisor

Job details

Job deadline
25 February
Description

Chamba Valley Exotic Hotel is looking for a Front Office Supervisor. This position is a supervisory position that is responsible for leading the Front Desk operations ensuring and maintaining a consistently high standard of customer service. This position will be responsible for checking guests in and out at the front desk, and maintaining the smooth flow of front desk services according to the standards of the Hotel.

Responsibilities

  • The key responsibilities of the Front Office Supervisor include but are not limited to:
  • Ability to lead and direct the team to ensure the smooth operation of Front Desk functions
  • Participates in training of all Front Desk associates, acts as a resource to associates
  • Check guests in and out of the hotel
  • Performs daily Front Desk Agent duties
  • Meet guest requests as per the arrivals list
  • Follow up with guests who have not yet checked out of the hotel
  • Monitor the registration against in-house guests; Maintaining smooth operation of the front desk
  • Able to ensure that all duties are completed in a timely and organized manner
  • Ability to resolve guest and associate complaints and issues
  • Excellent communicator
  • Understand the need and willingness to work in other related departments during peak periods as required
  • Maintain professional business confidentiality as required
  • Ensure duties on task list are completed; perform other related duties as required
  • Attention to detail – Able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present at all times
  • Service Orientation – Displays a commitment to quality guest service at all times, values the supplying of accurate and timely information and relates to people from diverse backgrounds and continually strives for improvement
  • Professionalism – Regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties
  • Decisiveness – Proven consistency in making sound decisions sometimes in pressurized or time-sensitive environments and service
  • Initiative – Demonstrates the tendency to contribute ideas and initiate new ways of working, shows enthusiasm for project work and special assignments
  • Leadership – Leads by example in behaving in an honest and trustworthy manner; treats others fairly, builds strong and trusting relationships with others; practices open communication
  • Team Building – Promotes team achievement, contributes to the development and success of department objectives, supports and encourages team members; is respectful, actively listens to and seeks out opinions and ideas from the team
  • Interactive Communication – Adapts content, style, tone and medium of communication to suit the target audience’s language and level of understanding, takes others’ perspectives into account when communicating or presenting information, facilitates open communication and information exchange
  • Conflict Management – Defuses difficult situations by being assertive; facilitates discussions between parties to explore differences and help find common ground uses tactful approach to work with others to identify solutions to emerging conflicts and or issues
  • Developing Others – Supports individual development and improvement by providing effective performance feedback and support, reinforcing strengths and identifying areas for improvement and ways to improve performance and competence, encourages staff to develop and apply their skills, provides positive comments regarding others’ abilities or potential even in difficult cases; creates mentoring opportunities
    Selection Criteria

    Qualifications
  • Four years of experience in a large scale rooms operation
  • Supervisory experience is considered an asset
  • Fluent written and spoken English;  2nd language would be considered an asset
  • Diploma  in Hospitality Management, or equivalent experience
  • Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services
  • Computer Skills – Demonstrate ability with regard to computer skills, including experience using hotel booking programs – Must be able to demonstrate high level of competency with booking.com, expedia and jumia travel
  • Excellent cash handling skills

How to apply
Send your applications with a detailed Curriculum Vitae with copies of Academic and Professional Certificates and contactable references to: The Human Resources and Administration Manager,
Chamba Valley Exotic Hotel,
PO Box 38836,
Lusaka.

 

For more information

Call
+260 211 295753, +260 978 749943
To apply for this job email
recruit@mikagroupofhotels.com
Chamba Valley Exotic Hotel (Chamba Valley, Lusaka)

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