Housekeeping Supervisor

Job details

Job deadline
16 October
Description

Floriana Lodge is recruiting for position Housekeeping Supervisor:

Responsibilities

  • Housekeeping Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner
  • Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards
  • You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience
  • Responsible for smooth operation of the housekeeping department
  • Supervise Room Attendants
  • Closely work with Front Office to ensure smooth and efficient service
  • Organises and facilitates the room making process
  • Daily allocation of rooms and deep cleaning tasks to team members
  • Responsible for the cleanliness of guest rooms, corridors and public areas
  • Checks the occupied and departure rooms, giving special attention to guest needs
  • Ensures that the entire operation is performed as per the laid down standards
  • To supervise guest laundry needs
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards
  • Aware of all room categories and amenities
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost and found procedures
  • Report maintenance issues to Maintenance/Engineering Department
  • Assist Lodge Manager with training requirements
  • Represent the needs of the team to others in the hotel
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist other departments wherever necessary and maintain good working relationships

Qualifications

  • Diploma or degree in hotel Management
  • To provide a friendly, courteous and professional service at all times
  • Keen eye for detail, Good communicative
  • English skills, reading, writing and speaking
  • Basic computer operating skills
    Two (2) years housekeeping experience in a supervisory capacity.

How to apply

For more information

Call
+260 218 821130, +260 218 821765
To apply for this job email
Floriana Lodge (North Western Province, Solwezi)

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