Looking for a Senior Quality Analyst for a well established firm to manage a team of 15 to 20 Quality Analysts at the center level.
- The ideal candidate must be a University graduate in Business Studies (Operations, Business Administration or Accounting with emphasis on Quality Management
- Monitor coverage according to planned targets, interact with clients on quality related issues
- Drive projects at center level, develop the team to performance and archive (Key Performance Indicators) KPIs
- Coordinate actions between the client and the company and last but not least interact with co-functions to drive improvement
- Ten years overall experience
- Three years of experience in Quality function preferably customer service
- Excellent communication skills
- Good Analytical skills
- Attention to details
- Good knowledge of Excel, Word and PPT
How to apply
Submit CV and Cover Letter to the address provided and a copy to firstname.lastname@example.org
Note: Only shortlisted applicants will be contacted within 2 weeks of the closing date.