Senior Quality Analyst

By Ison Bpo Zambia Ltd 6 months ago

Job details

Job deadline
20 January
Description

Looking for a Senior Quality Analyst for a well established firm to manage a team of 15 to 20 Quality Analysts at the center level.

Responsibilities

  • The ideal candidate must be a University graduate in Business Studies (Operations, Business Administration or Accounting with emphasis on Quality Management
  • Monitor coverage according to planned targets, interact with clients on quality related issues
  • Drive projects at center level, develop the team to performance and archive  (Key Performance Indicators) KPIs
  • Coordinate actions between the client and the company and last but not least interact with co-functions to drive improvement

Qualifications

  • Ten years overall experience
  • Three years of experience in Quality function preferably customer service
  • Excellent communication skills
  • Good Analytical skills
  • Attention to details
  • Good knowledge of Excel, Word and PPT

How to apply
Submit CV and Cover Letter to the address provided and a copy to mailesi.gatsi@isonbpo.com

Note: Only shortlisted applicants will be contacted within 2 weeks of the closing date.

For more information

To apply for this job email
osephine.malama@isonbpo.com

Ison Bpo Zambia Ltd

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