Workforce Banking Specialist – 1

By Zambia National Commercial Bank (ZANACO) 1 week ago

Job details

Job deadline
25 April

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:


  • Supports the Workforce Banking Senior Specialist in the delivery of our staff banking proposition and driving products sales through the proposition anchoring on salary domiciliation
  • This will be largely driven through opportunities in our internal ecosystem but will also extend externally
  • Under the supervision of the Workforce Banking Senior Specialist, the following are among the
    Implement the retail staff banking proposition
  • Establish an operating rhythm with our corporate banking team to drive staff banking penetration to our corporate clients
  • Implement the marketing strategy which supports Zanaco’s staff banking proposal
  • Own 3rd party partnerships that drive our product dominance
  • Drive product utilization across all client segments through staff banking
  • Actively manage staff banking partners to ensure optimization of returns
  • Adhere to staff banking performance standards
  • Deliver retail product sales targets through staff banking
  • Accountable for all staff banking financial KPIs
  • Work with stakeholders to ensure staff banking proposition fulfills customer service expectations
  • Ensure adherence to customer complaints resolution and escalation
  • Use voice of frontline to address pain points
  • External: Local Regulators on statutory matters
  • Internal: All Divisions


  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
  • University Degree in relevant subject
  • Diploma in Banking or Finance will be an added advantage
  • Three (3) years banking management experience
  • Understanding of Retail Banking products and account opening, KYC Requirements
  • Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code
  • Understanding of people policies and processes
  • Demonstrated complaint handling and skills certifications
  • Verbal and written communication
  • Delighting customers
  • Networking/Liaison
  • Persuading and selling
  • Drive for results
  • Analytical thinking
  • Team work
  • Customer service orientation
  • Analysis
  • Monitoring
  • Problem solving
  • Presentation and facilitation

How to apply
Send your cover letter and detailed CVs to the undersigned:
The Chief Human Resource & Training Officer,
Human Resources And Training Division,
Zamabia National Commercial Bank Plc,
Head Office,
PO Box 33611,

For more information

+260 211 221404
To apply for this job email
Zambia National Commercial Bank (ZANACO) (Town Centre, Lusaka)

Zambia National Commercial Bank (ZANACO)

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