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Human Resource Operations Manager

Zamtel, whose official name is Zambia Telecommunications Company Ltd, is a government-owned telecommunication service provider in Zambia. Zamtel is one of three mobile phone networks in the country; the others are Airtel and MTN.


Implement and maintain a sound and effective operational HR service to the organisation in alignment with the overall Human Resource strategic objectives by partnering with the business

Ensure compliance of Disciplinary code in order to maintain discipline in the organisation

Manage Union-Management Relationship to ensure industrial harmony

Manage Zamtel Facilities to ensure safe and healthy working environment

Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention

To facilitate higher fleet availability

To ensure cases received are thoroughly investigated or concluded before the end of the quarter


Degree in Human Resources Management or related field

Zambia Institute of Human Resource Management

Five (5) years in Operational Human Resources

Three (3) years in a management-level position

Solid experience in tactical operations

Sound Knowledge of HR best practices and trends

Sound understanding of relevant legislation

Good understanding of the labour environment

Interpersonal skills, People Management, Communication skills, Negotiations Skills

Achievement Orientation


Impact & influence

Analytical Thinking

Business Acumen



Ethical Practice

Cultural Awareness

Relationship Management

How to apply

Send your applications to the link below:

Application deadline
7 Dec 22:00
Apply online
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Zambia Telecommunications Company Ltd (ZAMTEL)
Zambia Telecommunications Company Ltd (ZAMTEL)
Telecoms and IT
Telephones and Mobiles
Phones and accessories
Established in 1994, Zambia Telecommunications Company (ZAMTEL) is a government owned telecommunication and internet service provider. It provides cost effective, communication solutions and services that consistently offer unrivalled customer experience through the use of cutting edge technology and customer focused marketing whilst maximising shareholder value. The products include Zamtel land-line services, Zamtel prepaid, Zamtel mobile internet and Zamtel international roaming services.