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Relationship Manager

Entrepreneurs Financial Centre. Pulse Financial Services Limited (PFSL) also trading as Entrepreneurs Financial Centre (EFC), is a deposit-taking microfinance institution licensed by the Bank of Zambia. The institution offers specialized financial services to micro, small and medium enterprises including business women. The institution started as a CARE Zambia project in 1996. In 2009, the institution got a Deposit Taking License from Bank of Zambia. In 2011 PFSL joined the International Network of Entrepreneurs Financial Centre — EFC and is now trading under this name and is operating in Zambia. Tanzania Uganda, and Panama. EFC is an Equal Employment Opportunity Employer and through its expansion program and growing success, we are now looking for a well-qualified individual for the position of:

Responsibilities

You shall among other things:

Help customers to identify their needs and advise them regarding the selection of products and services that meet their financial objectives;

Perform business development activities to grow business with existing customers and to attract new customer business opportunities by identifying and proposing products and services that meet their needs;

Market and sell EFC loan and investment products and services that correspond with the specific customer profile and need;

Follow the advancement of customers’ financial circumstances their needs and their overall satisfaction to maintain a mutually secure, lasting and profitable business relationship;

Perform loan application financial analyses and recommend strategies concerning the adjustment or recovery of loans in difficulty.

Proposing appropriate funding alternatives for customer projects;

Carrying out the offer and sale of financing and savings’ products as well as all other supplementary services designed for entrepreneurs;

Performing activities related to the follow-up of loans and specialized savings;

Participating in various marketing activities, in particular market research on the needs of various target market business sectors,

Qualifications

College Diploma in Business related studies;

Must have a Driving License and conversant with a Manuel Vehicle

Two years relevant experience;

Good understanding of the policies and procedures applicable to loans;

Excellent interpersonal skills in a cross-cultural environment;

Ability to work in a team;

Good time management skills;

Knowledge of investigation and evidence gathering techniques;

Analytical and problem solving skills;

Decision making skills;

Ability to work under tight deadlines;

Ability to work under pressure and problem solving skills;

Negotiating skills;

Excellent oral and written communication skills;

Be self-motivated, confident, energetic, and creative;

Sound understanding of marketing principles.

How to apply

Suitably qualified candidates should send their application letters, detailed CVs and supporting documents to:

The Chief Human Resource Officer,

Entrepreneurs Financial Centre,

Unity House, Cnr Katunjila Rd/Freedom Way,

PO Box RW 51269,

Lusaka.

Application deadline
14 Dec 22:00
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Entrepreneurs Financial Centre
Entrepreneurs Financial Centre is a privately owned microfinance company in Zambia which empowers minority groups through the provision of fair finance loans. It offers two types of business loans – one for female market traders and one for MSMEs (micro, small and medium enterprises). All loans are insured under Credit Life Assurance Scheme, covering the loan in the event of death or disability of the borrower. EFC is dedicated to retaining its position as one of the most popular Micro Finance providers in Zambia.
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