Head - Private Banking

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified individuals with relevant experience for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office:-

Responsibilities

Deliver a professional strategic co-ordination of the Bank's overall Strategy to develop the Private Banking Segment and offering, in both the product and the financial aspects, as well as increasing clients’ portfolio. This position ensures the achievement of superior customer service and directs the overall performance of the Bank’s High Net Worth offering. Also responsible for Customer Value Proposition (CVP) embedment and operationalisation of the Bank’s Private Banking segment. Under the supervision of the Head Retail Banking, the following are among the Job Key Responsibilities:-

Responsible for the growth of portfolio on deposits, loans, fees, commissions and interest income Driving focus on a customer-focused sale and servicing environment

Ensures that the full value chain of this segment proposition is realised for the Bank

Conducts market sizing and provide initiatives to catch up with the market.

Ensure brand and offering consistency across the channel offering for this segment.

Manage for value a team of personal bankers in growing the customer proposition that serves the high net worth.

Managing an own book to generate Net New Money & Revenues for the Private Banking segment Identify new prospects and develop them to become clients.

To work closely with key client relationships and other units within the Bank on the origination of direct investment opportunities in order to grow and maintain them.

Establish and develop strong partnerships throughout the entire Private Bank and other business lines, including close collaboration with the Corporate Banking & Retail Banking units.

Increase the clients’ share of wallet and contribute to the diversification of the Private Banking segment

Cross-refer clients to other business units of the Bank (Corporate Banking, Trade Finance, Treasury and others)

Stay close to customer events, needs and offering by having regular interaction including calls, visits and customer events.

Ensure proactive consultation with customers on a regular basis.

Ensure that all regulatory requirements are met and complies with all internal policies and procedures.

To conduct training for subordinates in areas of concern e.g. sales, complaints handling, process, operations, controls, customer service etc.

To share knowledge and experience and best practice with team members in order to ensure that team performance complies with set service standards.

Qualifications

Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.

University Degree in relevant subject

Diploma in Banking and Finance will be an added advantage

Eight (8) years banking experience

Demonstrated complaint handling and skills certifications

Job Core Competencies

Written and verbal communication skills

Drive for Results

Relationship management skills

Legal knowledge

Customer Service

Negotiation skills

Persuading and selling

Strategic Leadership

Delighting customers

Analytical thinking

Team work

Internal/External Contact External

Local Regulators on statutory matters

Internal

Corporate Banking Departments

Retail Banking Departments

Treasury Departments

Information Technology

Application Procedure

All applications MUST have an application/cover letter, copies of qualification certificates including Grade 12 and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the email below: