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Loan Processing Officer, Retail Assets Operations

Standard Chartered Bank are inviting the applications in the following positions:

Job description

Job Purpose:

• To manage the loan application process ensuring quality of service

• Customer service management

• To ensure compliance with local Credit Policy, national legal regulatory and government bodies requirements

• First level of appraisal for all applications received must be done

Key Responsibilities:

Loan Processing Officer, Retail Assets Operations

• Ensure timely and accurate document processing to GSSC for data input

• Manage and achieve all defined and agreed service quality measures

• Ensure compliance to credit policy guidelines

• Ensure the FIFI queues are promptly executed as per credit policy

• Ensure a Credit Reference bureau check is conducted and analyzed on all processed applications

• Manage application process to achieve agreed loan turnaround times and maximize approval rates

• Maintain healthy work relations with Credit Initiation, GSSC CI and GSSC Operations with view to harmonize workflows and quality of service.

• Fully comply with all policies and procedures and KCS to achieve satisfactory audit grades in local & Group audits

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Knowledge & Experience required:

• Degree / Diploma (or equivalent) in banking related field.

• Minimum two years work experience.

• Credit assessment skills.

• Good interpersonal and communication skills

• Excellent team building qualities.

• In-depth knowledge of products, services and customer service issues.

• Well-informed of the market competitive structure, industry practices and regulations for credit delivery.

• Excellent interpersonal and networking skills, internally and externally.

• Computer literate (Word, Excel, Power Point, and the use of other spreadsheets).

• Sound knowledge of banking practice and theory.

How to apply

Send your applications to the link below:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
BancAssurance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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