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Customer Support Analyst

Standard Chartered Bank are inviting the applications in the following positions:

Job purpose:

• To be accountable for accurate local /international mail, visa electron and credit cards dispatch to various branches within stipulated SLA

• Effective processing of bill requisitions for various service providers managed in the unit and ito as a whole

• Ensuring quality service is provided in your preparation of customer's audit reports

• Effective and quality monthly reconciliation of statements

Key responsibilities:

• Dispatch to intended locations, all local and international mail received from courier mail man by 09:00hrs daily

• Ensure that advice letters received from branches via courier vendor are dispatched for processing timely and within stipulated tat

• Ensure visa cards are reconciled and dispatched within 24hrs from receipt

• Ensure all bills received are verified and timely processed in the payment system for payment by finance within the vendor credit terms

• Ensure a reconciliation of all vendor bills is performed monthly

• Make recoveries for personal couriered items by debiting concerned staff.

• Ensure no disruption in service as regards telephone lines and courier facilities due to non/late payment of bills.

• Review and reconcile ‘RTS' mail

• Reconciliation of statements weekly and on a monthly basis raise and post Nostro entries in the straight 2 bank system daily

• Consolidate the ATM bank of Zambia monthly return

• Attend to other duties as directed by line manager

• Ensure you remain alert to the risk of money laundering and assist in the bank`s efforts in combating it by adhering to key money laundering principles in relation to:

• Identifying your customer, knowing your customer; monitoring of accounts; reporting suspicious transactions/ unusual activities; safe guarding records and not disclosing suspicions to customers

Knowledge, skills & experience:

• Qualification 5 ‘O' levels

• Two years banking experience

• Knowledge of bank operational procedures

• Basis understanding of anti money laundering and terrorist financing procedures

How to apply

Send your applications to the link below:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
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Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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