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Customer Service Agent

Responsibilities

• Attend to wall in Clients

• Attend to all Phones company phones

• Provide the clients with all the necessary information regarding our services.

• Ensuring that all the payments are done to accounts, (storage/freight/clearance fee/handling.

• Ensure all off-net shipments are treated as per Off-net shipment procedure.

• Respond to all mails within 30 minutes and ensure that customs feedback is accurate.

• Provision of feedback to all clients on the shipment status

• Ensure that all the PODs are given to respective people

• Always be willing to offer a solution to our clients without going out of our code of conduct and within the rules and regulations of Zambia Revenue Authority.

• Assist with the Frontline when need arise

• And any other responsibilities assigned by you supervisor / Manager.

Qualifications and Education Requirements

• Diploma in Public Administration / Business management/ Business Administration

• Knowledge in Clearing process will be an added advantage

• Preferred Skills

Very Good Communication Skills

• Attentive to details

• Good Customer Services Skills

• Aggressive and able to push things while working with the team

• Willing to learn customs procedures as well as willingness to deliver a needed service to our clients.

How to apply

Submit your CV to:

Email applications to
chileshe@mercury.co.zm
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Mercury Express Logistics
Mercury Express Logistics
Lusaka
Postal and Courier
Freight and forwarding
Mercury Express makes it possible for you to shop online on any major website in the world. You can then collect your parcel from an office convenient to you, or arrange for the company to deliver to your address in Zambia. Using its well-established local infrastructure and expertise, as well as partnerships with international couriers, Mercury Express Logistics can deal efficiently with every kind of delivery. Other services include courier services and cargo business solutions.
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