Ads by Google

Service Centre Supervisor

Responsibilities include:

• To manage the Service Centre, providing customer centric, cost–effective service in order increase the overall sales performance of MTN Zambia

• Translates unit business plan into annual Service Centre plan, ensuring that the teams have the required product stocks, information and resources required to achieve Service Centre objectives

• Ensure the MTNZ policies, processes and procedures are well disseminated amongst Service Centre staff to facilitate effective customer service ii. Ensures that brand corporate identity, retail visual identity and merchandising standards are maintained within the Service Centre

• Manages the Service Centre team towards objectives set, ensuring that the teams comply with policies, processes and procedures, and meet customer service and performance standards. Monitors the performance of staff and any corrective action agreed

• Manages the resolution of escalated queries and complaints, ensuring that these are resolved within service level standards v. Conducts reconciliation of stocks and cash at the Service Centre according to policy and procedures

• Ensures that cash is banked on a daily basis as per policy and procedure

• Liaises with other departments to facilitate adequate service provision within the Service Centre

Candidate Requirements

• Sales/Marketing/Business or equivalent professional Diploma

• Grade 12 Certificate

• 3 Years sales experience

• Administration and Operational Management experience

• Telecommunications experience

How to apply

Submit your CV to the email below:

Email applications to
jobs.zm@mtn.com
Ads by Google
MTN Zambia
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.