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Connect Stores Coordinator

Responsibilities

• To supervise and monitor Service Level agreement for connect stores in line with perfect 10 initiatives

• Driving sales and Customer Service through connect stores to achieve targets

• Liaison between MTN and Connect stores

• Provide the marketing team with market intelligence for new/improvement of products/services

• Collaborate with Trade marketing for brand visibility in the all connect stores

• Assist in formulating and implementing a monitoring system and alignment to ensure all teams in the connect stores understand their Key Performance Indicators (KPIs) and deliver on targets expected

• Build capacity in connect stores staff by consistently visiting the connect stores and providing coaching on sales and customer service activities

• Conducts connect store sales reviews on a weekly and monthly basis and takes action to align sales and customer Service practices according to regulatory requirements.

• Identifies systemic problems and engages with other departments to ensure that connect stores consistently meet service level standards

• Reinforce MTN Connect Store Site Evaluation/ checklist then advise improvements thereof

Qualifications

• Degree in Sales & Marketing or equivalent

• 4 years sales experience in service industry

• 2 years’ experience in a leadership role

• Administration and operational experience

• Experience in telecommunications environment

How to apply

Submit your CV to the email below:

Email applications to
jobs.zm@mtn.com
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MTN Zambia
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
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