Airtel Zambia
Airtel Zambia
Posted Job
over 2 years ago

Key Account Manager

Job Purpose

• To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales.

Reporting to the head of enterprise sales, the role will be responsible for:

Relationship Management

• Update customer data

• Contacts and visits prospective customers to determine needs

• Maintains sales records and prepares sales reports as required

Product Penetration

• Ensure 80% minimum Airtel product penetration with companies

• Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls

• Alert clients to new or improved products/services

Churn Management

• Ensure no churn of large accounts


• Increase revenue by managing Usage and Retention activities with the large Corporates/organizations

• To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management

• Strong knowledge of enterprise data solutions

• Perform sales activities for an assigned segment or product/service line to maximize sales revenues

• Performs presentations; ensures resources are available for effective demos

Required Skills & Knowledge

• Degree in a Business related discipline

• IT literacy Basic computer skills in data base management

• Excellent knowledge of ISP products within a product family

• Excellent understanding of reporting and planning processes

• Strong and effective selling skills

• Knowledge of internal and external sources

• Anticipation of customer needs and wants

• Telecoms/Technology awareness

• Basic accounting knowledge

Relevant Experience

• 2+years of customer care experience

• 3 -5 years of experience in a sales role managing corporate accounts

• ISP/Telecoms technical sales experience is an advantage

Other requirements

• High personal standards and goal oriented

• Strong self-starter

• Able to work under high stress with short term targets and objectives

• Inter personnel skills

• Cross functional appreciation

• Business and commercial acumen

• Ability to align strategies and systems to business needs

How to Apply

Submit your CV and Application on Company Website:

Airtel Zambia image
Airtel Zambia
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Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.

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