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Specialist, Technical Data Centre

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

o To provide Technical Support by providing efficient and quality service delivery through IT help desk

o To ensure smooth operations of IT equipment and optimal operations of infrastructure in the Data Centres (Production, Disaster Recovery and Branches).

o To ensure effective operations of the IT data and systems backup and restore processes.

Key Responsibilities/Accountabilities

o Performing system and data backups and restores for all bank IT systems.

o Installing, maintaining and support of the Bank’s IT infrastructure in line with agreed Service Level Agreements between the IT department and user departments at Head Office and branches

o Manage Software, operating systems and ensure that are installed and configured according to Group standards.

o Carry out user management and administration work on the bank’s network in line with approved access levels from the Operations department and implement security systems to manage access control and compliance

o Conduct periodic checks on the state of installed computer and facilities installed the bank’s data centres for review by the line manager

o Ensure that all facilities in the Data Centres are working (UPS, AVR, Cooling system, BMS, etc)

o Implement change requests related to Data Centres (Head Office, DR and branches) or assign as necessary

o Ensure that all infrastructure related issues are logged on Team Track

o Participate in project implementation as assigned.

o Maintain inventory of all Data Centre equipment.

o Any other duties assigned by the Manager – Networks and Data Centre

Important relationships

o Liaison with Stanbic Africa IT Call Centre to resolve escalated problems and problematic Change Requests

o Liaison with the Business Units

o Liaison with Data Centre Management team in South Africa

o Coordination with other Units in IT, i.e. Application & E-banking and Computer Centre

o Updating and escalation of issues to Manager – Network and Data Centre

o Other stakeholders – Vendors & Service providers

o Preferred Qualification and Experience

Knowledge

o Diploma or higher in Computer Science or related field

o Technical expertise and experience in Data Centre Management (Cooling, Power, Cabling etc.)

o Certified Data Centre Professional (CDCP)/ Certified Data Centre Facilities Operations Manager (CDFOM) preferable

o Good knowledge of Microsoft products and UNIX

o Good knowledge of Uninterrupted Power Supply (UPS), Power Generators, Server and Networking Hardware

o Be mature, responsible and appreciative of the bank’s core business.

Experience

o Two years Technical support and infrastructure experience required

o Two years experience in the maintenance and support of computers and other related equipment.

o One year experience in managing Data Centres preferable

o Should be able to communicate easily with non-technical members of staff in the Bank on matters related to IT and exercise patience with users

o Abreast with latest trends in technology

o Pro-active

o Logical thinking

Knowledge/Technical Skills/Expertise

o Certified Data Centre Professional (CDCP)/ Certified Data Centre Facilities Operations Manager (CDFOM) preferable

o Good knowledge of Microsoft products and UNIX

o Good knowledge of Uninterrupted Power Supply (UPS), Power Generators, Server and Networking Hardware

How to Apply

Submit your CV and Application on Company Website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
BancAssurance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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