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Manager Billing and Customer Care

Responsibilities

• Lead the application support team to provide application support and incident resolution for a portfolio of applications

• Identification of the new value-added Services on the world market and putting up proposals for their implementation if applicable and are in line with MTN Zambia and MTN Group goals in conjunction with the marketing department.

• Maintaining excellent quality of service and ensuring all time availability of the Billing/ VAS, Charging and other Customer facing services

• Manage and provide direction for the application team in support of the business operation

• Ensure that applications meet business requirements and systems goals; fulfil end user requirements and identify and resolve system issues

• Identify staff training and development needs and implements necessary actions

• Analyze documentation and technical specifications of any new applications under deployment or consideration to determine its intended functionality

Candidate Requirements

• BSc Degree in IT/Software Engineering

• 4 years’ experience in a VAS environment/ info management

• 2 years’ experience in managing within and IT environment with at least 1 in Applications

• 5 years in telecoms IT experience

How to Apply

Applications should be e-mailed to:

Application deadline
8 May
Email applications to
jobs.zm@mtn.com
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MTN Zambia
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
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