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Maintenance Call Centre Agent

Our client is the largest fleet management company in Zambia and they are looking to fill the position of Technical Call Centre Agent. This position will be based in Lusaka.

Job Responsibilities

o Issue telephonic orders for repairs to vehicles

o Scrutinizing supplier quotations

o Liaise with dealers and manufacturers

o Liaise with customers / Sales Dept re queries / technical related issues

o Raise charge outs for non-maintenance related work

o Negotiate policy claims according to parameters

o Review vehicle service histories and only authorize necessary work

o Must be prepared to work Saturdays / Public Holidays when required

Required Qualifications / Experience

o Drivers license

o Sound technical knowledge with administrative know-how

o Computer literate in Windows, Word & Excel Level 1

o Proven experience in a service manager environment or as a team leader

o A recognized technical qualification

o Qualified Motor Technician

How to apply

Interested candidates should email their CV ONLY to:

Application deadline
9 May
Email applications to
rthorne@priconsultants.com
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Precision Recruitment International
Precision Recruitment International (PRI) is a privately owned recruitment company with offices in Zambia, Zimbabwe (HQ) and Mozambique. It has positioned itself to provide high quality recruitment services by acquiring the best possible prospects and placements. It does this by pro-actively building relationships with people in developing industries in the various regional countries. PRI uses a wide range of techniques that include specified 'search and selection' methods and contingent-based recruitment techniques.
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