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Officer/Analyst

• To provide first level of appraisal for all Credit Card applications.

• To ensure all Credit Card Applications are processed to Hub/GBS.

• To ensure that credit card amendments are processed to GBS.

• To effectively follow through the production and distribution of credit cards in liaison with Customer Support Unit.

• To Ensure compliance with all KCSA, CST, DOI’s and GPS governing the processing of Credit Cards.

• To undertake periodic assessment on key controls to assess the proper functioning and adequacy of existing controls.

• To be Credit Card operations point of contact –Customer Service Management.

Responsibilities

• To ensure proper handling of credit cards.

• Generation of reports where necessary from the systems.

• Ensure that a down load or report is done or received for cards embossed.

• Co- ordinate with branches and other departments for smooth workflow.

• To ensure that all amendments for credit cards are actioned and forwarded to Hub.

• Ensure that customer issues where there are chargeback rights are acted upon with the correct reason codes

• Reconciliation of cards from HUB to EDC to Country.

• Act as a custodian for credit cards.

• Ensure that reconciliation is received and action same day.

• To minimize cost per transaction by ensuring that all customer requests are checked for completeness /accuracy before being processed to Hub, which will enable execution of transactions fast and accurate?

• Ensure that all unpaid items are advised to Hub on daily basis.

• Ensure that settlement entries are processed and confirmation sent to Hub.

• Ensure all queries from Customer Contact Center are responded to within the set up time frames.

• Check whether all the amendments sent previous day reflect in the system.

• Ensure that unclaimed cards are destroyed under dual control and certificate of destruction is signed from the branches is obtainable.

• Ensure cards are dispatched to branches within 24 hours.

• Ensure that payments for cards are actioned on monthly basis.

• Ensure all replacements are done within the stipulated time.

• Ensure you remain alert to the risk of Money laundering and assist in the bank`s efforts in combating it by adhering to key Money laundering principles in relating to :identifying your customers, monitoring of accounts; reporting suspicious transactions /unusual activities; safe guarding records and not disclosing suspicions to customers.

• Familiarize yourself on Money laundering prevention.

• Complete mandatory H&S e-learning (Safety, Security & Environment).

• Behave responsibly in compliance with this policy.

• Follow instructions as defined in H&S standards.

• Comply with applicable legal requirements.

• Report work related accidents, incidents, ill health and unsafe workplace conditions or hazards in accordance with H&S standards, through SCB online reporting system.

• Cooperate in assessment and mitigation of H&S risks and investigation of accidents and incidents.

Qualifications

• Degree / Diploma (or equivalent) in banking related field

• Minimum two years work experience

• Credit assessment skills

• Good interpersonal and communication skills

• Excellent team building qualities;

How to Apply

Submit your CV and application on company website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
BancAssurance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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