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Assistant (Technology & Operations / MWS Operations / Operations Management / J1955) - (1800014729)

Standard Chartered Bank Zambia Plc Leading the way in International Banking. With more than 86,000 employees in 68 countries, and a 150-year history in some of the world’s most dynamic markets, Standard Chartered is listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. We have an opportunity for Technical Verification Officer. Leading the way in International Banking. Standard Chartered is one of the world’s most dynamic and exciting international banks. Once you have joined the team, we offer many opportunities to expand and grow your career.

The successful applicant will

Job Purpose:

  • To be acountable for prompt and efficient handling of unpaid cheques
  • To be able to process cheques cleared through sybrin and bilateral (manual clearing)

key responsibilities:

  • To validate all cheques and internally raised vouchers
  • To ensure all inward cheques images are validated in sybrin
  • To ensure unpaids are returned through sybrin to zechl.
  • To ensure technical verification is performed on cheque images and that amounts match in both words and figures.
  • To ensure unpaids are processed in ebbs through icrs and sent to zechl through sybrin system
  • To ensure timely acting to perform call backs on cheques above threshold limits
  • To ensure there are no missing cheques by checking and comparing totals against items received from clearing department
  • To ensure cheques validated agree in both the amounts in words and in figures.
  • To ensure yufig messages are sent promptly for cheques unpaid with technical reasons
  • To ensure yufigs from other banks are acted on promptly and accounts debited.
  • To ensure timely acting on yufig messages received from other banks
  • To reconcile suspense accounts and ensure no items above life span
  • To ensure no cheque inwards cause excesses on customer accounts
  • To ensure all inwards received for the day are validated and work balanced before end of day
  • To investigate and attend to queries pertaining to customer accounts
  • To prepare entries to be posted in ebbs.
  • To ensure work and in coming cheques conform to money laundering regulations.

Contributes to:

  • BANK PROFITABILITY THROUGH EFFICIENT OPERATIONAL COST MANAGEMENT
  • TO REDUCE OPERATION RISK
  • Enhance bank’s image by providing high level customer service
  • Reduction of frauds by ensuring prompt and accurate validation of cheques and vouchers
  • Increased query resolution
  • Customer satisfaction through quality and timely support of branches.

Authorities:

  • To scrutinize high value unpaids
  • Ensure all transactions are properly authorised and signed at correct levels.

Performance Indicators:

  • Audit rating of pass
  • Turnaround time and accuracy
  • High level of customer service
  • Avoid frauds
  • Increase productivity levels
  • Maintain good working relationship with other staff.

Experience/knowledge required:

  • Five 5 ‘o’levels
  • Degree in banking and financial or equivalent from recognised university.
  • Two 2 years banking experience.
  • Knowledge of clearing rules and operation of sybrin system
  • Computer Literate
  • Customer focussed
  • Ability to interpret instructions
  • Good communication skills
  • Ability to plan, monitor and control effectively
  • High organisational skills
  • Strong interpersonal skills to build relationships with staff

How to Apply

Submit your CV and Application on Company Website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
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Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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