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Head of Product (Wealth Management / Management / Functional Management / J2091) - (1800015098)

Standard Chartered Bank Zambia Plc. Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good. We are currently looking for

Job Purpose

Head of Product – Wealth Management

  • To plan, manage, lead and direct the business focus on the distribution of all insurance products across SCB in Zambia to achieve business, revenue and profit targets and to implement global standards within the country.

Key Roles and Responsibilities

  • Strategy and Planning
  • Ensure appropriate Bancassurance Structure is in place to drive Bancassurance business in the country
  • Develop and execute an overall Business Plan covering all insurance activities across all the business based on business targets in alignment with insurance Partners and global strategy.
  • Have thorough understanding of business dynamics across the business to leverage on multiple product / service needs of Banks customers to better position insurance as a key part of a truly valuable customer proposition/offer

Financial and Performance Management

  • Active management of overall Insurance P&L in the country through establishing close working relationships across business and Product/Marketing manager to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments
  • Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.
  • Monthly reporting of Bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc
  • Product Development/Operational Workflow
  • Active involvement in identifying product needs for all customer bases across business with product managers and segment managers together with appropriate Insurance Partners to meet customer needs and product gaps in total product/service offering.
  • Monitoring operational activities to ensure that they are complaint with i.Local regulations, policies and procedures
  • SCB Country level and Group policies and procedures
  • Sales and Service Delivery
  • Act as the liaison manager with all insurance partners on insurance matters
  • Determine, agree and monitor achievement of sales and service KPIs (including the appropriate number of staff for each ad allocation of sales and service targets) with Insurance Partner and Shared Distribution
  • Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff and development of the training curriculum to optimize sales/ service achievement
  • Marketing and Brand Management
  • Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improved revenues
  • Initiate, execute and manage marketing programmes and retention strategies in line with business objectives (premiums, commissions, product type, number of policies)
  • Ensure brand compliance for all above and below-the-line communication according to local/ global standards for SCB and relevant Insurance Partner.
  • BIU and Market Intelligence
  • Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value)
  • Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance
  • People Management
  • Responsible for supervising appropriate team member in addition to managing internal key relationships
  • Building/ managing necessary bench-strength to achieve business targets
  • Compliance
  • Will be responsible for any necessary reporting as require by local country insurance authorities and regulators. Line managers, CB heads and Group Bancassurance must be informed of all external communications to regulators

Qualification and Skills

  • Relevant experience working in the Insurance industry(Strongly preferred)
  • Excellent knowledge of insurance products and processes, regulatory requirements as well as ability to manage P&L to drive business performance and revenues.
  • Good interpersonal and management skills
  • Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies in a bank or similar organisation
  • Preferable degree holder with relevant insurance certification (depending on specific markets)

How to Apply

Submit your CV and Application on Company Website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Loans
BancAssurance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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