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IT Service Desk Technician

Deloitte provides Audit, Tax and Advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in 150 countries, Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate. In Zambia, Deloitte is one of the longest established professional services organisations. We serve clients in a variety of industries from financial services, to consumer business, mining and manufacturing, tourism and the public sector. Deloitte’s professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities.

Accountable

  • To provide first line support of software and hardware with minimum of assistance and supervision, using remote tools, including face-to-face interaction with the user base, within the predefined SLA of a 4 hour resolution time.
  • Provides training on the use of systems.
  • Troubleshoots and performs diagnostics to determine system faults / failures.

Responsible

  • For all calls that is controlled and managed by ZA.
  • Calls must be logged to the relevant service area, whereby you must take the accountability to ensure, the task is resolved and corrected in a timely manner.
  • Keep the user and the relevant people informed at all time until resolved.

Minimum qualifications

  • A+, N+ qualification (international – Comptia certified)
  • Microsoft software packages knowledge and support (Operating System, windows 10, Office Suite -various version)

Desired qualifications

  • MCITP Certification
  • Degree or Diploma will be an added advantage

Minimum experience:

  • Two 2 to 3 year desktop support experience in a corporate of +/- 500 staff members
  • The use a call logging system – advantageous
  • Desired experience
  • Two 2 to 3 year desktop support experience in a corporate of +/- 500 staff members
  • Managing teams on desktop support and producing call stats

How to Apply

Send your CV clearly mark the position you are applying for to: Due to volume of applications, we regret only shortlisted candidates will be notified.

Application deadline
1 Jun
Email applications to
dtt@deloitte.co.zm
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