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Technical Team Leader

Qrent Zambia is currently looking for a smart, innovative and experienced individual to fill in the position of Technical Team Leader.

Roles and Responsibilities

  • Analyze all IT infrastructure and prepare reports to be submitted to senior management and perform research on all technological solutions and provide support to all procurement procedures and maintain knowledge on all latest technologies.
  • Designing and updating the website from time to time, maintain email systems.
  • Computer maintenance and management, troubleshooting, systems backups, archiving and data recovery and provide expert support when necessary.
  • Design and execute IT policies and procedures, maintain compliance for all standards and policies, administer efficient working IT equipment and manage all communication with Business development management team.
  • Coordinate with various departments to design all management reports for all IT projects and administer everyday activities for all IT systems and ensure compliance to all deadlines.
  • Oversee efficient working of all IT personnel, maintain knowledge on all job functions, administer all business requirements, ensure achievement of all business objectives and evaluate all IT systems.
  • Determine and implement various IT procedures and assist to integrate various processes to new and existing systems and prepare all user specifications and perform tests on all applications according to technical specifications.
  • Provide support to all software engineering processes, assist to code all programs, design short and long-term objectives for all applications, coordinate with departments to analyze all requirements and provide efficient support to all end users.
  • Administer project list, prioritize all work and determine effective departmental budgets, maintain and recommend improvements to all manufacturing systems and ensure profitability of all processes.
  • Collaborate with department personnel and design innovative solutions for all IT issues and maintain all hardware and software for processes according to security requirements, maintain logs of all issues and assist to resolve all efficiently.
  • Organize and conduct all staff meetings for project reviews and supervise all IT operation systems and services and analyze all customer requirements and develop solutions.
  • Provide direct supervision for staff, communicating clear expectations, constructive feedback and recognition when appropriate.
  • Communicates administrative policies and procedures and ensures adherence to established organization policies, procedures and objectives, quality assurance programs, and safety standards.
  • Establishes and aligns unit/project deliverables and priorities with the department’s overall strategic plans while making recommendations and provide input to management for inclusion in strategic planning discussions.
  • Monitoring Help Desk tickets and resolving user issues and responding within agreed time limits to call-outs.
  • Talking staff through a series of actions, either face-to-face or over the telephone, to resolve issues.
  • Ensure compliance of internal SLA between application team and business
  • To manage all IT administrative requirements.
  • Proactively support the management of the departmental budget by effecting appropriate financial and cost management measures.
  • To monitor contractual agreements for all IT function’s vendors.
  • Ensure that all existing ICT systems are properly licensed
  • Carry out research on the latest and/or most effective ICT Security and Quality Assurance trends

Required Skills and Competencies

  • Team building skills
  • Analytical and problem-solving skills
  • Decision making skills
  • Effective verbal, presentation and listening communications skills
  • Effective written communications skills
  • Time management skills

Qualifications and Experience

  • Five 5 years hands on computer hardware experience
  • Degree in IT preferable or Higher National Diploma in IT (HARDWARE)
  • 32 years and below
  • Manual drivers license is a must

How to apply

If you meet the requirements for the above position, please email your CV and Application Letter to:

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Qrent
Qrent
Lusaka
Computer hardware rental
For all your computer rental requirements, Qrent has the solution for you. With a spectrum of cost effective rental options, the company hires out desktops, laptops, servers and projectors from leading international brands like Dell, HP, Lenovo and Fujitsu. Renting is the inexpensive way to access technology - you only pay for equipment you need for the time you need it! A hire purchase option running for 12 months is also available for civil servants. Qrent delivers countrywide.
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