AB Bank Zambia Ltd
AB Bank Zambia Ltd
Posted Job
about 2 years ago

Learning & Development Manager

AB Bank Zambia Ltd is a bank with the mission to improve access to a broad range of financial services for the majority of Zambian businesses and their owners in a sustainable and efficient manner. We are currently looking for the services of a Learning & Development Manager.

Main responsibilities:

  • Determines employee’s Learning & Development needs by Conducting an Annual Training Needs Analysis (TNA) and develop a Training Needs Plan & budget across all levels of employees
  • Utilizes and applies Gap Analysis (GP) process/ assessment tools to identify individual training gaps
  • Applies assessment results to develop Individual Development Plans (IDP) or targeted training for career progression
  • Incorporates a standard benchmark for training evaluation, which looks at learner satisfaction, training effectiveness, and business impact. Of all Instructor Led Training (ILT)
  • Ensures employee accessibility to the Learner Management System (AccessMind).
  • Promotes the adoption of AccessMind to employees through marketing and/or other promotional activities,
  • Ensures a standard learning and development training policy and procedures are in place to manage learner intake, evaluation and reporting
  • Develops and or reviews training material to ensure the material is up to date with requirements. i.e. operational training material
  • Creates trust and positive relations with employees (towards L&D and the Bank), creates an excellent working atmosphere and healthy corporate culture
  • Maintains professional relationships with consultants, vendors and different stakeholders
  • Obtains, develops and maintains staff capable of accomplishing the L&D Function’s goals, support the achievement of the Bank’s strategic objectives and continuously develops own knowledge
  • At all times ensures the needs of the internal clients are being addressed in a timely, professional and respectful manner to include but not limited to employees, management & external customers/ clients
  • Competencies
  • Teaching and pedagogical skills
  • Good inter-personal skills
  • Team spirit
  • Professional and friendly personal appearance
  • Good MS Office skills are an advantage (especially PowerPoint and Excel)
  • Knowledge of bank’s procedures , regulations and general operations an added advantage
  • Very good technical and analytical skills


  • Bachelor degree in education, human resources, or related field or related experience
  • 5 years of work experiences in one or more of the following: Learning, training, management, and/or classroom environment
  • Experience in bank operations an added advantage
  • Willingness to deliver trainings in the bank’s branches throughout the country and after official working hours and on Saturdays.

How to Apply

Email your CV and application letter to:

Indicating the position you are applying for in the subject line. No hard copy and late application will be accepted. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted:

Application deadline
29 Jun
Email applications to
AB Bank Zambia Ltd image
AB Bank Zambia Ltd
Personal banking
Business banking
Micro finance
Electronic payment systems
AB Bank Zambia is one of the leading financial service providers to the micro and medium-sized entrepreneurs. The bank is a registered commercial bank in Zambia and a member of the access micro finance. With services that include personal banking, business banking, micro finance and electronic payment systems, the bank is improving access to a broad range of appropriate financial services for the majority of Zambian businesses in a sustainable and efficient manner.

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