MTN Zambia
MTN Zambia
Posted Job
over 2 years ago

Business Systems Analyst

Key Responsibilities

  • Review and understand system functionality applicable to each project
  • Perform Business Analysis on IT product development projects in line with the agreed
  • business methodology and business architecture guidelines
  • Determine, document, and review user requirements for all projects
  • Review requirements, determine objectives and risks and issues and update URS for the
  • competency center functional design
  • Review technical specifications to ensure user and functional requirements are met
  • Research and consider best practice, local conditions, trends, as well as competitor activity
  • Identify business improvement and optimization opportunities
  • Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
  • Design and document business solutions (process, system and measurements) that meet current and future user requirements
  • Facilitate JAD (Joint Application Design) with relevant stakeholders
  • Define and construct context diagrams which form part of the basis of process mapping
  • Assist in drafting policies, processes and procedures
  • Provide information into test pack drafting
  • Evaluate situations and determine the best methods to reach defined outcomes
  • Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organization
  • Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
  • Conduct research relating to MTN Zambia business and systems
  • Assist in identifying and assessing market trends, taking local conditions into consideration
  • Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager Ensure traceability of requirements from business through to development and implementation

Candidate Requirements

  • BSc Degree in IT/Software Engineering or related discipline.
  • ITIL certification
  • Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage
  • 5 years business analysis and business optimization experience, in process driven environments; system implementation experience in the telecommunication, service, supply chain and/or sales environment; process mapping tool experience; business case development experience
  • Experience with Enterprise Systems (application software packages that support business processes, information flows, and data analytics) and IT operations.
  • General understanding of technical concepts and skills such as SQL, Oracle/MS SQL Server, batch processing, platform architecture and agile methodology

How to Apply

Submit your CV to:

Email applications to
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.

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