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Operations Manager – Revenue Assurance & Fraud Management

Key Responsibilities

  • Develop and implement life cycle approach to minimizing revenue leakage across MTN Zambia’s revenue streams
  • To coordinate activities performed by the Shared Services Hub support team
  • To manage the roll out of key RA projects
  • Coordinate RA activities in key Opco Projects
  • Enhance the pro-active management of new products, services and developments
  • Identify and manage potential control weakness with an aim to minimize revenue leakage
  • Educate and promote benefits of the RA function across other Business Units in MTN Zambia
  • Adherence to the constant business change in the entity by introduction of new service/product
  • Promote and communicate RA benefits across Divisions- marketing, finance, sales, IT, CC, internal and external customers
  • New Products risk management
  • Manage closure of issues with RA Analysts
  • Review, Establish and Report on Team resources (system and human). Manage these for optimal team performance.
  • Prepares and presents to the Senior Manager weekly, monthly, quarterly and annual reports in agreed formats and a timely basis
  • Effectively manages the development of direct reports, effectively linking performance management & learning
  • Development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance.
  • Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards
  • Carries out any related duties that will enhance the mission of the job

Candidate Requirements

  • Bachelor Degree in Computer Science/IT/Telecoms/Finance/Accounting or equivalent
  • Grade 12 certificate
  • Professional Certification in Auditing Courses will be an added advantage
  • At least 3-5 years’ experience in telecommunication industry with at least 2 of these in revenue
  • Assurance/Audit
  • Experience needs to be relevant to processes and systems (for systems thinking agility) and to gain
  • Relevant technical knowledge
  • Strong understanding of telecom revenue cycle, processes, network elements and systems involved
  • Experience in working on billing systems, IN and network elements like MSC, GGSN & SGSN.
  • Professional Certification in Risk/RA/FM/Cyber Security will be an added advantage

How to Apply

Submit your CV to:

Email applications to
jobs.zm@mtn.com
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MTN Zambia
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
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