Chambeshi Water and Sewerage Company Ltd
Posted Job
over 2 years ago

Customer Service Assistant X4

Chambeshi Water and Sewerage Company Ltd, is the water Utility Company based in Northern and Muchinga Provinces of Zambia and in charge of providing Water and Sewerage services to the 12 districts. As a Company, we are the implementing Agency of the National Vision with regard to water and Sanitation in the Urban Towns of Muchinga and Northern Provinces. Our vision is ‘To be the most effectively managed Utility in Zambia’, by focusing on ensuring that our customers are delighted with the quality of our services. The Company now invites applications from suitably qualified Zambians to fill the following vacancies:

Job Purpose:

  • Provides basic customer services including receipting money, meter reading, receiving and resolving customer complaints and explaining the company’s commercial policy /procedures

Main Duties

  • Receives monies from customers paying bills and other payment by cash, cheque, deposit.
  • Issues receipts in acknowledgement of payments made by customers.
  • Hands the day’s takings to the Assistant Accountant for banking.
  • Prepares various reports such as weekly collections reports, to the commercial department
  • Keeps periodic balance sheets of amounts and numbers of transactions
  • Resolves customer complaints, answers customer questions and provides answers on procedures and policies.
  • Reports any cash shortage or surplus to the Assistant Accountant
  • Receives and refers verbal and written customer complaints to the commercial department for resolution.
  • Distribution of bills to customers and meter reading
  • Performs any other duties as assigned by the Supervisor from time to time
  • Qualifications and Experience
  • Grade 12(Form v) School Certificate including Mathematics.
  • Certificate in Business Administration, IT, Marketing
  • Work experience of a minimum of 2 Years.
  • Able to work with minimum supervision.
  • Self-disciplined
  • Ability to work in solitary conditions for long hours

How to Apply

Those who meet the above qualifications and are interested can forward their applications, CVs and certified copies of their Academic and Professional Qualifications to:

The Human Resources & Administration Manager,

Chambeshi Water and Sewerage Company Ltd

PO Box 410397,


Application deadline
13 Jul

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