First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Posted Job
over 2 years ago

Collections Officer D - IRC151753

About us

  • There is no about us detail available.


  • Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

Experience And Qualifications

  • Banking diploma (advantage).
  • English and one other language preferred.
  • One 1 year collections experience.
  • Additional requirements
  • Responsibilities
  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage personal development to increase own skills and competencies.

How to Apply

Submit your CV and application on company website:

Application deadline
18 Jul
Email applications to
First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.

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