MTN Zambia
MTN Zambia
Posted Job
over 2 years ago

IT Design & Development Manager

Key Responsibilities

  • Analyzes business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently
  • Perform business and functional analysis activities (e.g. documenting functional requirements) for projects as required
  • Provides delivery, technical and management oversight for all activities within their area of responsibility or domain, working with staff to resolve and overcome delivery/technical issues and impediments as needed.
  • Oversees a project portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets.
  • Ensures projects are properly sequenced based on business priority, dependencies, and team capacity; assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues.
  • Coordinate release readiness and deployment activities
  • Ensures that standards and best practices are published, maintained, and enforced.
  • Reviews and approves all applicable project documents and deliverables.
  • Ensures that all customer expectations have been met through delivery of services or projects
  • Manages and sets stakeholder expectations
  • Manages respective disciplines throughout the life cycle; identifies areas of opportunity for improvements, simplification, and rationalization; ensures applications are maintained and serviced
  • Participates in the creation and maintenance of application/product roadmaps in assigned domain.
  • Monitors solution delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness.
  • Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with business.
  • Conducts performance appraisals of staff and provides career guidance though regular coaching.
  • Secures appropriate resources for projects, engaging with the business, and facilitating service delivery
  • Shapes thinking on how technology solutions support the goals of the business
  • Articulates IT services and ensures services meet client needs and value expectations, while educating the rest of the IT team on client needs
  • Aligns IT services with current and future needs of the business and its customers while improving quality of services delivered
  • Analyzing business problems and key issues and developing strategic business analytic implementation plans (‘road map’).
  • Provides a single point of contact and accountability
  • Acts as the primary contact point for escalations within domain.
  • Responsible for future proof architecture of business systems.

Candidate Requirements

  • BSc Degree in IT/Software Engineering or related discipline.
  • ITIL Certification
  • Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage
  • 5+ years IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification. Experience leading and managing development initiatives with a strong sense of software development methodology such as Agile, waterfall, etc.
  • Advanced analytical, problem solving, and conceptual skills along with strong related technical skills, and a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation.
  • A strong knowledge and background of the QA/Testing domain.
  • Effective communication skills to interact with all levels of technology and business partners
  • Excellent facilitation skills
  • Analytical and methodical approach to problem solving; Self-driven and able to work independently
  • Experience in the Mobile telecommunications sector will be an advantage.

How to Apply

Submit your CV to:

Email applications to
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.

Run a business in Zambia?

Online Business Essentials – Everything you need to market your business online
Ecommerce – Everything you need to start an online store and sell online
Branded Website – Everything you need to launch a business website

About us

Find suppliers for whatever you need in Zambia
Each supplier page has all the information you need to choose the best option for you — contact details, directions, opening times, photos, prices, products, services, special offers and more.
Our mission
Provide useful information about businesses in Zambia
Empower Zambian businesses to market themselves online
Share our beloved country and continent with the world
© 2020 Infobwana Ltd. All rights reserved