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Repayments Officer- Lending Operations

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • To manage the loan repayment and scheme advice process ensuring quality of service
  • Customer service management
  • To ensure compliance with local Credit Policy, national legal regulatory and government bodies requirements
  • First level of appraisal for all applications received must be done
  • Ensure timely and accurate data entry
  • Manage and achieve all defined and agreed service quality measures
  • Ensure compliance to credit policy guidelines
  • Processing of Direct Receipt Entries
  • Processing of Capital Reduction
  • Processing of Refunds
  • Processing of Early Settlements
  • Processing of Advices to scheme administrators
  • Reconciliation of our Suspense accounts i.e Lisa, Disbursement accounts daily
  • Manage application process to achieve agreed loan turnaround times and maximize approval rates
  • Maintain healthy relations with Credit and Credit Operations with view to harmonize workflows and quality of service.
  • Fully comply with all policies and procedures and KCS to achieve satisfactory audit grades in local & Group audits
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
  • Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Our Ideal Candidate

  • Degree / Diploma (or equivalent) in banking related field
  • Minimum two years work experience
  • Credit assessment skills
  • Good interpersonal and communication skills
  • Excellent team building qualities;
  • In-depth knowledge of products, services and customer service issues.
  • Well-informed of the market competitive structure, industry practices and regulations for credit delivery.
  • Excellent interpersonal and networking skills, internally and externally.
  • Computer literate (Word, Excel, Power Point, and the use of other spreadsheets);
  • Sound knowledge of banking practice and theory

How to Apply

Submit your CV and application on company website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Personal banking
Business banking
Corporate finance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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