Dolphin Hotel
Posted Job
about 2 years ago

Hotel Receptionist

Dolphin Hotel is built on a genuine foundation of warmth and concern. A culture of CARE [Creating A Rewarding Experience] is at the heart of everything we do. To support our customer centric growth and brand strategy, we are looking for talented, driven professionals with a passion for customers to join our fast-paced team as a Receptionist.

Job Purpose

First impressions are everything! As a Receptionist, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Summary of Responsibilities

  • Reporting to the front office Supervisor, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service.
  • Greet, check in and settle guest accounts while ensuring all service standards are followed.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Respond to each Guest who approaches the Reception Desk.
  • Drive rate through up-selling room brands.
  • Extend a “warm welcome” to all guests.
  • Check-in guests as per hotel standards.
  • Registration of all customers, meeting legal and policy requirements, preparation of guest bills and its settlement.
  • Ensure the reception area is operated in a well organised manner in order to create a lasting impression to all our customers.
  • Carry out all administrative duties as per Hotel standards.
  • To be fully aware of all promotions, activities and the status of Hotel occupancy internally and in the surrounding area.
  • Build relationships with local companies and organisations to continually build the business.
  • Liase with all teams to ensure customer requirements are met, in line with 100% satisfaction guarantee.
  • Maintain facilities and equipment in-use in perfect condition.
  • Ensure that personal grooming, hygiene, and appearance are in line with hotel standards.
  • Follow department policies, procedures and service standards.
  • Follow all safety policies.
  • Other duties as assigned.

Qualifications

  • Proficiency in English, second language an asset
  • Previous customer related experience preferred
  • Computer literate in microsoft window applications an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

How to apply

Apply to this job by sending your cover letter and resume to the email below.

Application deadline
30 Aug
Email applications to
info@dolphinehotel.com

Run a business in Zambia?

Online Business Essentials – Everything you need to market your business online
Ecommerce – Everything you need to start an online store and sell online
Branded Website – Everything you need to launch a business website

About us

Find suppliers for whatever you need in Zambia
Each supplier page has all the information you need to choose the best option for you — contact details, directions, opening times, photos, prices, products, services, special offers and more.
Our mission
Provide useful information about businesses in Zambia
Empower Zambian businesses to market themselves online
Share our beloved country and continent with the world
© 2020 Infobwana Ltd. All rights reserved