Posted Job
about 2 years ago

Retail store manager

The Store Manager is responsible for day to day store operations, including scheduling, training, and supervising employees and assistant manager. The store manager is responsible for the store profits, and all controllable expenses including labour, inventory levels, and cash and inventory shortages. The store manager is responsible for building and increasing sales.


  • Motivate, encourage, and challenge store employees
  • Stock management
  • Promote and resolve customer complaints, in a timely and professional manner
  • Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organised, and well kept
  • Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner
  • Supervise, and discipline all store employees (and assistant manager) according to company policy
  • Complete daily paperwork and computer entry in a timely manner as established by management
  • Monitor cash over/short, inventory shrinkage, and drive offs daily
  • Understand all information in the daily reporting of store operations
  • Follow and enforce all company policies and established procedures
  • Implement monthly promotions, insure all POS advertising/signage is properly posted at the proper time
  • Communicate any problems with merchandise pricing
  • Implement and enforce all merchandising and vendor policies and procedures
  • Enforce all Safety and Security Issues and report any and all unsafe conditions
  • Report and process all employee and/or customer incidents or accidents following company procedure


  • 3+ years of related retail experience, including 1+ years of prior progressively responsible supervisory experience required
  • Advanced level of reading, writing and mathematical ability
  • Proven ability to lead, direct and supervise
  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
  • Must be open and able to commute or relocate within the geographical area
  • Bachelor’s Degree or equivalent experience Essential Functions

How to apply

Submit your CV and application on Bookworld's website

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Books and magazines
Bookworld, Zambia's biggest book, and stationery store offer a wide choice of books and stationery at a great value, together with expert advice from a passionate team. No two Bookworld shops are the same, sophisticated stock management systems ensure each bookshop has its own unique profile and space. The company has 11 stores across the country and an eStore with a user-friendly e-commerce system. An extensive selection of books and stationery is also available to online shoppers.

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