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Enterprise Account Coordinator

Key Responsibilities

  • Contributes to the achievement of targets for revenues, profitability and customer satisfaction within the Segment by executing customer acquisition and retention plans.
  • Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients.
  • Processes the service contract for new clients following MTNZ policy and established procedure.
  • Conduct education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels
  • Develops and maintains good business relationships with clients to ensure that a high level on-going technical support post implementation of solutions meets client expectations.
  • Provides information for the analyses of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value.
  • Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities.
  • Ensures that clients meet their payment obligations on a timely basis.
  • Stays abreast of developments in area of expertise and performs to the highest ethical and professional standards

Candidate Requirements

  • Business/Marketing or equivalent professional Diploma
  • Grade 12 Certificate
  • 2 years’ experience in a sales environment, at least a years’ experience in Telecommunications
  • Knowledge of GSM and ISP Environment.
  • Knowledge of MTN products and Services
  • Understanding various converging technologies
  • Understanding of various corporate requirements

How to Apply

Submit your CV to:

Email applications to
jobs.zm@mtn.com
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MTN Zambia
MTN Zambia
Lusaka
Mobile voice and text
Mobile business services
Internet
Phones and accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
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