Zambia Information and Communications Technology Authority (ZICTA)
about 2 years ago
Assistant Compliance Officer X1
Responsible for the development, implementation of robust consumer awareness programs and effective feedback mechanisms to ensure that consumers of ICTs, Postal and Courier Services are educated, informed, empowered and protected.
Participate in the development and implementation of guidelines and toolkits on emerging issues.
Participate in the development and implementation of Information, Education and
Communication strategies aimed at existing and emerging issues.
Assist to develop stakeholder relationship strategies in the sector;
Assist with the coordination and designing of all Information, Education and Communication programs aimed at empowering consumers and promoting consumer welfare whilst promoting the Authority’s visibility.
Assist with gathering and disseminating Information on emerging issues In the ICT sector.
Liaise between the Authority and stakeholders on consumer Affairs and channel feedback to other departments within the Authority.
Assist with the development, management, and updating of mechanism for effective management of consumer complaints.
Promotes consumer, public awareness and empowerment initiatives.
Participate in regular reviews of Consumer protection policies, regulations and guidelines.
Qualifications and Experience
5 years’ experience in customer care or consumer affairs and protection.
Degree in social Sciences/Business Administration/ Law or any other relevant fields
In-depth understanding of ICT, Postal and Courier sectors at International, regional and country level.
Excellent interpersonal, verbal and written communication skills
Assertive, result oriented and able to work under pressure.
Exhibit leadership qualities
Good organizational skills
Excellent attention to detail
Awareness of operations of the Customer Relationship Management
Able to work in collaboration with people at various levels and from different backgrounds
How to Apply
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