Zambia Information and Communications Technology Authority (ZICTA)
Posted Job
about 2 years ago

Assistant Compliance Officer X1

Role Purpose

  • Responsible for the development, implementation of robust consumer awareness programs and effective feedback mechanisms to ensure that consumers of ICTs, Postal and Courier Services are educated, informed, empowered and protected.

Key Responsibilities

  • Participate in the development and implementation of guidelines and toolkits on emerging issues.
  • Participate in the development and implementation of Information, Education and
  • Communication strategies aimed at existing and emerging issues.
  • Assist to develop stakeholder relationship strategies in the sector;
  • Assist with the coordination and designing of all Information, Education and Communication programs aimed at empowering consumers and promoting consumer welfare whilst promoting the Authority’s visibility.
  • Assist with gathering and disseminating Information on emerging issues In the ICT sector.
  • Liaise between the Authority and stakeholders on consumer Affairs and channel feedback to other departments within the Authority.
  • Assist with the development, management, and updating of mechanism for effective management of consumer complaints.
  • Promotes consumer, public awareness and empowerment initiatives.
  • Participate in regular reviews of Consumer protection policies, regulations and guidelines.

Qualifications and Experience

  • 5 years’ experience in customer care or consumer affairs and protection.
  • Degree in social Sciences/Business Administration/ Law or any other relevant fields

Core Competencies

  • In-depth understanding of ICT, Postal and Courier sectors at International, regional and country level.
  • Excellent interpersonal, verbal and written communication skills
  • Assertive, result oriented and able to work under pressure.
  • Exhibit leadership qualities
  • Good organizational skills
  • Excellent attention to detail
  • Awareness of operations of the Customer Relationship Management
  • Able to work in collaboration with people at various levels and from different backgrounds

How to Apply

Submit your CV and application on company website:

Run a business in Zambia?

Online Business Essentials – Everything you need to market your business online
Ecommerce – Everything you need to start an online store and sell online
Branded Website – Everything you need to launch a business website

About us

Find suppliers for whatever you need in Zambia
Each supplier page has all the information you need to choose the best option for you — contact details, directions, opening times, photos, prices, products, services, special offers and more.
Our mission
Provide useful information about businesses in Zambia
Empower Zambian businesses to market themselves online
Share our beloved country and continent with the world
© 2020 Infobwana Ltd. All rights reserved