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Value Centre General Manager- Unsecured Assets- Retail Banking - (1800037063)

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Define overall performance standards and KPIs for Credit Cards and Personal Loans
  • Deliver sales targets of credit cards & personal loans, and product acquisition through sales teams
  • Lead and manage product development and maintenance for CCPL products in line with the
  • overall product and segment strategy
  • Initiate design & development of best-in class product suite
  • Support balanced growth by setting portfolio standards and providing life-cycle portfolio
  • management tools (from on-boarding to retention),
  • Ensure appropriate operational procedures and controls are in place to operate within the Credit & Operational Risk appetite framework
  • Ownership of Country Product Program, alignment of CAs and overall governance; renewal and
  • maintenance of the CAs
  • Ensure compliance to all operational risk policies and adherence to regulations when developing
  • and managing key products and propositions
  • Identify weakness across the end-to-end Retail CCPL risk and control environment and drive r
  • rectification as required and ensure adequate and appropriate system and controls follow Group
  • and Business Policies, procedures, standards and codes, including those governing all Risk types,
  • Compliance, Technology and Operations, Finance and Reputation.
  • Ensure a robust Risk & Control environment through establishing strong pan-channel security and
  • controls and maintaining close engagement with Audit. This includes identifying key risks, issues
  • and inter-dependencies to ensure mitigates are in place. In addition, contribute towards positively
  • positioning the Group with regulators.

Our Ideal Candidate

  • Minimum 5 O levels credits including mathematics and English
  • Minimum Degree or equivalent qualification with at least 5 years managerial experience in Banking
  • Good knowledge of Retail Banking, products practices and operational risk framework
  • Branch Management including segments
  • Banking and Wealth Management Product knowledge
  • Digital Banking
  • Stakeholder management and influencing skills for problem solving
  • Presentation skills
  • Financial and analytical skills
  • Market and competition knowledge

How to Apply

Submit your CV and application on company website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Business banking
Corporate finance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.