Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Posted Job
almost 2 years ago

Value Centre General Manager (VCGM) Shared Distribution and Contact Centre, Retail Banking - (1800037059)

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Implement branch service and sales framework, including walk in client deepening strategies, and track implementation.
  • Drive relevant productivity metrics of the Priority and Personal segment sales team in line with Retail Banking priorities
  • Deliver Priority and Personal segments balance sheet targets and branch profitability
  • Work with anti attrition team to manage balance sheet attrition through proactive client engagement
  • Drive relevant productivity metrics of the Priority and Personal segment and branch network in line with Retail Banking priorities
  • Ensuring the delivery of an appropriate revenue mix of Wealth Management and Retail Products in the segment portfolio
  • Develop and support the implementation of Priority value proposition and its enablers, including country roll-out of Group CVPs
  • Ensure a robust Risk & Control environment through establishing strong pan-channel security and controls and maintaining close engagement with Audit. This includes identifying key risks, issues and inter-dependencies to ensure mitigates are in place.
  • Ensuring the delivery of an appropriate revenue mix of Wealth Management and Retail Products in the segment portfolio

Our Ideal Candidate

  • Minimum five o’level credits or better including Mathematics and English
  • Minimum Degree or equivalent qualification with at least 5 years managerial experience in Banking
  • Good knowledge of Retail Banking, products practices and operational risk framework
  • Branch Management including segments
  • Banking and Wealth Management Product knowledge
  • Stakeholder management and influencing skills for problem solving
  • Market and competition knowledge

How to Apply

Submit your CV and application on company website:

Standard Chartered Bank Zambia Plc image
Standard Chartered Bank Zambia Plc
Lusaka
Business banking
Corporate finance
Investment
Loans
BancAssurance
Personal banking
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.

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