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Head of Digital Banking - (1800037064)

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Articulate the country retail digital agenda and integrate into the business operating model from
  • the perspective of sales revenue, cost savings, and customer experiences;
  • Oversee implementation country and group led digital initiatives
  • Maintain understanding of external competitive digital developments and their impact on our
  • business and retail digital strategy
  • Formulate and implement transaction migration strategy to ensure optimal utilization of digital
  • platforms
  • Drive strategic alliances and business partnerships for customer acquisitions and cross selling
  • Lead innovation projects and establish strategic partnership
  • Deliver superior service quality and the best digital experience for clients across all digital and self-
  • service channels via continuous improvement and innovating
  • Promote and adopt digital and self-service channels through significant increase of digital
  • channels penetration, conversion and usage.

Our Ideal Candidate

  • Should have 5 O level credits including English and Mathematics
  • Minimum Degree or equivalent qualification with managerial experience in Banking
  • Good knowledge of Retail Banking, products practices and operational risk framework
  • Retail banking strategy and digital transformation initiatives
  • Stakeholder management and influencing skills for problem solving
  • Change Management and Project management methodologies
  • Presentation skills
  • Financial and analytical skills
  • Market and competition knowledge

How to Apply

Submit your CV and application on company website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Personal banking
Business banking
Corporate finance
Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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