Ison Bpo Zambia Ltd
almost 2 years ago
Monitors /collates data for monthly MIS
Interacts actively with the clients at an operational level
Generate reports as per requirement from the Senior Management
Generate reports using operation tools
Forecasts, plans and schedules manpower
Tracks and analyzes call arrival patterns
Creates automated reports for Real Time Service.
Manages command center
2+ years of relevant experience in BPO industry
Should have exposure to CISCO / CIC from I3 are preferred.
Should also have decent knowledge with data base and conceptualize the reports and report queries.
Should have domain knowledge of Project Planning, Process Planning, data interpretation and presentation.
Should possess good analytical skills.
Attention to details
Grade 12 certificate plus degree in relevant field.
How to Apply
Submit your CV to:
28 Nov 15:00
Email applications to
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