Ison Bpo Zambia Ltd
Posted Job
almost 2 years ago

MIS Executive

Responsibilities

  • Monitors /collates data for monthly MIS
  • Interacts actively with the clients at an operational level
  • Generate reports as per requirement from the Senior Management
  • Generate reports using operation tools
  • Forecasts, plans and schedules manpower
  • Tracks and analyzes call arrival patterns
  • Plans capacity
  • Creates automated reports for Real Time Service.
  • Manages command center

Experience/Skills:

  • 2+ years of relevant experience in BPO industry
  • Should have exposure to CISCO / CIC from I3 are preferred.
  • Should also have decent knowledge with data base and conceptualize the reports and report queries.
  • Should have domain knowledge of Project Planning, Process Planning, data interpretation and presentation.
  • Should possess good analytical skills.
  • Attention to details

Education:

  • Grade 12 certificate plus degree in relevant field.

How to Apply

Submit your CV to:

Application deadline
28 Nov 15:00
Email applications to
mailesi.gatsi@isonbpo.com

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