To drive business growth of deposits, liabilities and profitability, establish and maintain positive customer relationships, plan and deliver an effective retail marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Key Duties & Responsibilities
Directly supervise the activities of Profit Center Managers and Relationship Officers to ensure optimal achievement of set targets.
Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.
Recommend the creation of risk assets to increase business office profitability.
Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue.
Monitor and assign targets to Business Managers to ensure effective focus on target achievement.
Maintain and acquire customer relationships to improve deposit liability growth and mix.
Relationship Management of High Net Worth Customers
Network with all potential clients in all relevant categories
Identifying and developing conglomerates banking relationships.
Ensuring proper documentation throughput, the credit application and availment process.
Sourcing for and monitoring of customer’s tenured investment / facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints.
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly
Reconciling all transactions on customer’s accounts where and when necessary.
Assist with the processing of customer’s letters of credit and invisible transactions.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers’ operational records including the existing and prospective customer data.
Required Key Knowledge and Competencies;
Strong credit and marketing skills.
Must be self-solution driven, proactive
Have in-depth knowledge of the business environment
Knowledge of banking operations
Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Strong interpersonal and communications skills
Strong leadership and negotiations skills
Exhibit drive energy, aggression and passion for business development and acquisition
Strong Interpersonal skills
Negotiation & Analytical skills
Minimum Education Qualifications
Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.
Previous Work Experience Requirements
Must have at least 3 years working experience in the banking industry.
How to Apply
Only candidates who meet the above role specifications, experience and competencies should apply by sending email application letter and detailed CV:
This is a subsidiary of United Bank for Africa Plc, one of Africa's leading financial institutions offering universal banking to more than 7 million customers across 750 branches in 19 African countries. United Bank for Africa Zambia (UBA) offers a wide selection of services that include personal and business banking, corporate finance, electronic payment systems and investment. UBA is constantly anticipating the changing needs of its customers and innovating new products.