Talent House Ltd
Posted Job
almost 2 years ago

IT Technical Support

The IT Technical Support officer will be based in Lusaka, reporting to the Head of IT Services.

A professional troubleshooter, the individual must have the technology training necessary to diagnose, formulate and execute the solution in a finite period of time. The individual must be able to work unsupervised or as a team player. S/He must have the ability to communicate effectively with technical and non-technical personnel.

Duties & Responsibilities:

  • The duties and responsibilities of the IT Technical support among others include:
  • Installing and configuring computer hardware, software, systems, printers, scanners etc
  • Ensure system backups are carried out according to company policies.
  • Carry out daily checks on servers and notify supervisor whenever irregularities are noticed.
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Manage websites and portals requests
  • Supporting the roll-out of new applications, testing and maintenance.
  • Ensure that all OS and endpoint security systems are up to date.
  • Investigating, diagnosing and solving computer software and hardware faults
  • Process user reported problems and requests; initially resolve problems, escalate and follow-up when necessary; open and track all problems and requests via internal helpdesk ticket system
  • Be able to work independently on a range of disparate technologies.
  • Be able to work outside normal working hours.
  • Other tasks as assigned

Minimum Qualifications

  • Education, Training and Experience
  • Bachelor’s degree in Computer Science or Information Technology or related discipline
  • Experience working with Windows 7 & 10, Windows Server 2008r2, 2016; Active Directory.
  • At least 2 years’ working experience
  • Skills and Experience that would be a bonus
  • Experience working with WSUS, DRP and VM solutions experience
  • Understand and formulate IT network & infrastructure
  • Understand financial services and or pension fund administration & management

How to Apply

If you closely fit the above requirements, and are in the interested in the position, arrange to send your application attaching your CV and submit your application to:

Only the shortlisted will be contacted.

Application deadline
11 Jan
Email applications to

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