Cavmont Bank Ltd
Cavmont Bank Ltd
Posted Job
almost 2 years ago

Branch Administrator – Lusaka Square Branch

Cavmont Bank Ltd is a diversified financial institution with 20 outlets across the country that provides high quality products, services and financial solutions to the Retail and Corporate markets. We are looking for outstanding Human Resource with extensive experience in high profile and complex environments with exemplary levels of performance history, who are decisive and tenacious, with a track record of delivering growth; and who attract and create talented, high performing teams:

Key Performance Areas (Kpas)

1 Routine Administration

  • Ensures timely, efficient and correct cash control
  • Effective management and control of tellers to provide excellent customer service and to ensure that they comply with Bank's rules and procedures in their daily operations
  • Daily reconciliation and balancing of office accounts
  • Strict efficient control over expenditure budget
  • Accurate cost recovery according to the Bank's prescriptions
  • Efficient maintenance of office equipment
  • Checking and control of daily activities in accordance with laid down prescriptions
  • Proper control of face value documents
  • Management and control of systems downtime in accordance the Banks acceptable norm
  • Checking of daily capturing and monthly reports
  • Timeous preparation and submission of statements with limited customer complaints
  • Management of Card administration i.e. Card distribution, the internal control over Cards and Card/PIN balancing, in accordance with the Bank's prescriptions
  • Effective management of cheque book ordering process
  • Effective loss control management
  • Effective management and control of cheque, investment, savings and general ledger areas to provide excellent customer service and to ensure that they comply with Bank's rules and procedures in their daily operations
  • To provide a professional telephone service for the Branch and to ensure the effective handling of incoming and outgoing calls.
  • To proactively and continuously deliver service excellence to customers.
  • Responsible for surprise balancing (Teller, Cash Assets) with occasional shortages or surpluses in excess of ZMK30,875.00
  • Management of data quality
  • Control of Old Records as per laid down criteria
  • Control of inventory as per laid down criteria

2. Customer Focus

  • Provides professional customer service
  • Provide accurate information on the Bank’s products and services
  • Correct referral and direction of clients

3. Sales Focus

  • Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

4. People Management

  • Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover
  • Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job
  • Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Bank's guidelines
  • Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly

5. Expertise

  • Adequate knowledge of Bank's products and services
  • Adequate knowledge of Bank's procedural manuals

6. Conduct

  • Abide by and uphold the Bank's “Code of Conduct” regarding: professionalism, commitment, reliability, confidentiality, brand loyalty, behavior in public discipline, etc

Core Competencies

  • Planning & Organizing
  • Assertive
  • Interpersonal Sensitivity
  • Problem Solving and Analytic
  • Insight/understanding
  • Delivering Results and meeting customer expectations
  • Ability to work well under pressure
  • Control

Experience/Knowledge & Skills

  • Attainments (Knowledge & Skills):
  • At least 5 years general banking experience
  • Knowledge of Business & Administration Procedures
  • Computer literacy essential (Word, Excel and PowerPoint)
  • Budgeting and planning skills.
  • Excellent Leadership skills
  • Excellent interpersonal relationship skills
  • Skill in analyzing and evaluating financial information.
  • Passion to work with numbers


  • Full Grade 12 certificate with credits or better in English and Mathematics
  • Degree in Banking or any relevant field

How to Apply

We welcome applications from suitably qualified candidates, which must include a cover letter and comprehensive Curriculum Vitae, via email only, to the email below:

Application deadline
18 Jan 15:00
Email applications to
Cavmont Bank Ltd image
Cavmont Bank Ltd
Personal banking
Business banking
Corporate finance
Established in 2004, Cavmont Bank is a diversified financial institution with 19 outlets across the country. The bank provides personal banking, business banking, corporate finance, investment, mortgages and loans. It provides high quality products and services through outstanding and superior customer service. Their services support individuals, the public sector and companies of all sizes. Cavmont Bank is a registered commercial bank in Zambia with more than 50,000 clients and 240 employees.

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