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Sales and Support Consultant D - IRC162678

Purpose

  • Acts as the first point of contact for SME customers at the branch and assists the Relationship Manager in order to acquire, maintain and grow relationships. Provides a branch based relationship management support function for all SME customers.

Experience and qualifications

  • Diploma or degree in Commerce or a related field.
  • Minimum of 3 years general banking experience.
  • Role related Product Knowledge.
  • Market/Segment Knowledge.
  • Additional requirements
  • Communication and Interpersonal skills
  • Attention to detail
  • PC Literacy
  • Teller experience will be added advantage
  • Grade 12 certificate with 5 credits
  • Diploma in Accounts / Banking and Finance or related field
  • Previous Admin experience will be added advantage

Management of cost Further to the above responsibilities, the successful candidate will also be responsible for:

  • Execute activities within risk and compliance requirements
  • Error free capture of transactions
  • Process requests in a quick and efficient manner
  • Comply with process requirements

Responsibilities

  • Leads generation.
  • Business account opening.
  • Relationship management for the lower tier SME customers.
  • Identifying clients’ needs and delivering customized solutions to a portfolio of existing and new clients.
  • Provide customers with solutions and alternatives to satisfy their needs and wants through cross selling of bank products.
  • Processing of the customers’ requests and queries in an efficient manner.
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
  • Joint client visits and presentations with the Relationship Manager to existing and new clients.
  • Assist Relationship Analyst and Relationship Manager build rewarding and enduring relationship through world class customer service.

How to Apply

Submit your CV and application on company website:

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First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Mortgages
Loans
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.
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