MyEasyCard International
Posted Job
almost 2 years ago

Technical Support Specialist

MyEasyCard International has an immediate opening for a self-motivated software / technical support specialist in our Lusaka office. We are seeking a Software Support Specialist who is looking for a career with an expanding software organization. The ideal candidate has 2+ years’ experience and possesses excellent people, database, and software testing skills. This is a permanent Software Support position. MyEasyCard International develops and implements software solutions for mobile transactions. Our core values include integrity, honesty, authenticity, and teamwork. We offer generous compensation.

Primary Position Responsibilities:

  • Backend Database Support
  • Use remote access software, MySQL Server, and browser for trouble shooting and resolving problems with our flagship product.
  • In addition, aid in resolving client issues and problems.
  • You will also Chelp in testing annd writing documentation.

Additional Position Responsibilities:

  • Frontend Product Support: Offer customer support including problem diagnosis, resolution, and supplemental training to clients via email and phone calls regarding the operation of our software products

Required Technical Skills:

  • MySQL Server, Web Browser, Softweare Testing, Technical Documentation

Qualifications

  • 5+ years of IT experience
  • 2+ years of Customer Service experience
  • College or University Degree, Computer-related specialty, preferred
  • Experience supporting a software product
  • Knowledge of server operations, infrastructure, web interfaces and remote access tools
  • Software problem management and resolution experience
  • Pleasant phone manner and superior interpersonal skills
  • Attention to detail
  • Flexible and adaptable personality
  • Passion for total customer satisfaction and the enjoyment of working with end users

Compensation Plan:

  • Annual salary based upon experience and job fit.

How to Apply

Applying for the Position

Please send the following Cover letter Resume Salary History

At least two employment references to the email below:

Email applications to
nkasvosve@gmail.com

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