Reception – Front Office

Member of the Front office Team

Department: Front Office

Reporting to: Assistant Front of House Manager / Front of House Manager / Lodge Manager / General Manager /Directors

Lodge Management & Heads of Departments

Job Description: To work in the daily operations of Front Office.

Job Responsibilities and duties:

  • To assist with the control and management of all bookings received by Lodge.
  • Check accommodations/reservations, making sure any special requests are carried out accordingly, greet guests upon arrival and escort to accommodations if appropriate.
  • To work closely with the Housekeeping Department to ensure all facilities are up to standard.
  • To work in accordance with the approved Front Office SOP.
  • To liaise with relevant departments daily regarding bookings eg. special requirements, VIP functions.
  • To maintain standards of excellence by working in a strong team atmosphere and culture
  • Maintain a professional and high-quality standard in the service-oriented environment at all times

Physical demands:

  • Front Office Team Member is required to physically assist with the handling of reservations and guest enquiries, including phone calls, emails and radio messages him/herself where necessary, in order to ensure the highest possible level of quality and service.

How to apply

If you feel you fit the criteria, please send your CV in WORD to the email below:

Application deadline
28 Jan 15:00
Email applications to
mlumbwe@priconsultants.com
Precision Recruitment International
Precision Recruitment International (PRI) is a privately owned recruitment company with offices in Zambia, Zimbabwe (HQ) and Mozambique. It has positioned itself to provide high quality recruitment services by acquiring the best possible prospects and placements. It does this by pro-actively building relationships with people in developing industries in the various regional countries. PRI uses a wide range of techniques that include specified 'search and selection' methods and contingent-based recruitment techniques.
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