Direct Sales Channels

Create and manage Direct channels for Home Broadband sales to enable enhanced reach directly to the customer residence/office. This includes both Direct to customer sales channels and also the lead fulfillment channels, and Increase Home Broadband sales to both B2B and B2C consumers (SME/MSME) in the assigned territory.

Reporting to the head-home broadband- the successful candidate’s responsibilities will include

Job Purpose:

  • Channel Creation and Profitability
  • Direct Sales teams and DSA Partners
  • Lead management & closure channels for all Inbound and Outbound call center leads
  • Channel for Closure and fulfillment for Web based interaction or any other promotional activity
  • Creating Freelancer/Partner channel for deployment of Outdoor solutions (and later expandable to FTTH deployment)
  • Territory Mapping – For both Residential and Micro SME segment to ensure clear geographical reach with the network covered area
  • Driving sales through each channel and increase share of new customer acquisition in the market
  • Marking territories and increasing the product utilization within the defined territories
  • Partner Management: Ensure minimal channel partner attrition by deploying relevant tools as appropriate
  • Recruitment and on boarding of channel partners to enable business growth and expansion
  • Driving Rewards and Recognition program for channel partners and the direct teams to improve performance
  • Managing and speedy resolution of operational issues to improve customer experience and reduce churn.

Requirements

  • Bachelor of Technology with in-depth understanding of telecom trends
  • MBA in Marketing
  • 7-10 years of experience in leading a highly qualified and experienced team in a highly complex environment
  • 7-10 years of in-depth Sales and Marketing experience in the telecom/FMCG/ Retail industry
  • Competencies Required in the post
  • Analytical and Problem-Solving Skills
  • Channel understanding of the Models deployed for DSA/ DST teams
  • Strong leadership skills and stakeholder management
  • Strong entrepreneurial spirit
  • Result orientation and strong execution ability
  • Strong consulting, facilitation and selling skills

How to Apply

Closing Date: to apply send your application & Curriculum vitae to this email: Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
18 Apr 15:00
Email applications to
jobs@zm.airtel.com
Airtel Zambia
Airtel Zambia
Lusaka
Airtel mobile voice and text
Airtel mobile money
Airtel mobile business services
Airtel internet
Airtel devices
Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.
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