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Assistant IT Manager – Hardware Support

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the position that have fallen vacant as below:

Location: Lusaka Main

Purpose of the Job

Reporting to Senior IT Manager – Technical Support and Operations will be responsible for providing the Bank’s hardware, network and software support while ensuring maximum system availability and uptime.

The job holder will be responsible for the following:

  • Install, support and maintenance of all computer hardware. E.g. servers, UPS/ Invertors, ATMs, Personal Computers, Printers and Hardware peripherals in line with best practice.
  • Monitor network & Server performance (availability, bandwidth, Memory & Disk utilization, throughput, and latency) and test for weaknesses
  • Define network policies and procedures
  • Ensure that user requests/incidents are resolved within the specified period in the SLA and escalate issues accordingly.
  • Provide root cause analysis for the network and hardware failures
  • Maintain and manage ATM operations, this includes working with vendors and internal stakeholders to ensure ATMs are in compliance and in proper working order and processing transactions during expected time frames.
  • Communicate and track ATM down-time to minimize business impact.
  • Ensure change management processes are followed and documented according to the Bank’s procedures and hardware upgrades.
  • Create and maintain inventory for all Bank’s hardware assets.
  • Participate in business continuity and disaster recovery planning/ recovery strategies.

Qualifications and Experience

  • Degree in Computer Science/ Computer Engineering/Information Technology/ information Systems.
  • At least 3 years post qualifying experience in the ICT field.
  • Experience in hardware, network & software support (Network design,
  • Configuration, installing and troubleshooting software and hardware infrastructure).
  • Ability to work with all levels of IT staff inside and outside the organization.
  • Ability to think through problems and visualize solutions.
  • Experience on NCR and GRG ATMs along with skillset to diagnose issues on ATMs from journal and ATM logs will be added advantage.
  • Excellent communication and organization skills.
  • Proactive and a self-starter.

How to Apply

Applications and CVs should be emailed:

Application deadline
24 May 15:00
Apply online
http://www.investrustbank.com/careers
Email applications to
recruitment@investrustbank.co.zm
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Investrust Bank Plc
Investrust Bank Plc
Lusaka
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Corporate finance
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This is a public limited liability company, incorporated under the Companies Act of 1994. Investrust Bank conducts commercial and retail banking services and has a primary listing in the Lusaka Stock Exchange. The bank is committed to providing outstanding value for money, cost effective and efficient products and services to its customers. Investrust Bank's major strengths lie in their ability to provide quick and efficient products and services.
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