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Associate Director & Markets Products Specialist - (1900012502)

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • To provide undertake Southern Africa cluster trade execution responsibilities including risk and governance support for Zimbabwe and Botswana, to ensure adherence of the bank’s policies and key control standard as well as zero failed audit
  • To ensure that all products sold via WMPS have approved Product Program – Product Addenda / Country Addenda and clear documented Front Office Desk Operating Instructions in place
  • To attend Wealth Managements Business Operational Risk Forum for any specific issues pertaining to client interfacing activities.
  • To provide support to the Zambia Priority Banking segment with a focus on Wealth lending, Foreign Exchange and Fixed Income through proactive and a consultative approach for a detailed understanding of existing portfolio to increase wallet share and enhance portfolio product penetration and revenue
  • To collaborate with segment heads across the Southern Africa cluster with the objective to increase the number of active clients across all the Wealth Markets Product line
  • To initiate and conduct effective Relationship Manager’s Portfolio reviews with the objective of identifying business opportunity with clearly defined actions to realise it
  • To ensure that the customer queries in relation to WMPS products are effectively handled with complete customer satisfaction.
  • Compliance & Risk Management – To ensure compliance to all policies and procedures issued in relation to money laundering prevention and KYC across the southern cluster countries

Business:

  • Ensure that sweeps and adjustments are posted before start of new day’s work.
  • Ensure deals reversals are done as per Cancel & Amend Policy.
  • Work closely with product partners (retail banking,cash management) in order to come up with ways to improve value addition to clients, as well as increase cross sell ratio per customer
  • Liaise with RMs and SCB product specialists in other regions in which customers are active, to exchange information on the customer, to introduce the customer to other SCB products, and contribute generally to the relevant regional or global customer database.
  • Provide spot to clients at competitive rates in line with the WMPS pricing guidelines
  • Identify client financial risks and come up with structured solutions.
  • Maintain an up to date knowledge of economic conditions and market trends, on which to base informed dialogue with customers concerning the market risks in their business.
  • Generate and distribute information relating to market conditions, forex rates, and any other relevant information to both internal and external customers.
  • Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether the request is from the specifically allocated group of customers.

Governance:

  • Regulatory & Business conduct: Provide support in line with the Standard Chartered Conduct Principals to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
  • This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines.]
  • Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
  • Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
  • Adhere to the respective local regulator prescribed responsibilities

Business conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s form part of the culture.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Embed Here for good and Group’s brand and values

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

  • Internal
  • Head, Financial Markets
  • Financial Markets Team
  • Head, Retail Banking
  • SBA
  • Head, Business Banking
  • Business Banking RM’s
  • Financial Markets Operations, Wealth Operations
  • Head, Client Relationships
  • Priority RM’s, BM’s, Team Leaders & Sales Teams
  • Head, Client Acquisition
  • Team Leaders & Team Managers
  • CEPG Team
  • Audit, Compliance, Corporate Affairs Brand & Marketing
  • Head, Segments

External:

  • Customers
  • Regulatory Authorities
  • Third Party Product Providers
  • ACI – Financial Markets Association

Our Ideal Candidate:

  • University graduate, Professional Banking / Marketing.
  • Minimum 3 – 5 years knowledge of Banking / FX sector with ability to understand the flows and processes of foreign exchange.
  • ACI Dealing Certificate
  • Good marketing and interpersonal skills.
  • Strong analytical, problem solving and decision-making skills.
  • Thorough knowledge of consumer banking products with exposure to Trade Services, Treasury and Cash Management products and services.
  • Strong communication & negotiation skills.
  • Leadership, management, organisational and people management skills.
  • Computer skills are essential

How to Apply

Submit your CV and application on company website:

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Standard Chartered Bank Zambia Plc
Standard Chartered Bank Zambia Plc
Lusaka
Personal banking
Business banking
Corporate finance
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Currently, Standard Chartered Bank Zambia has a total of 25 outlets across the country and 47 automated teller machines (ATMs), with four being electronic banking centres. The bank has a presence in six of Zambia's ten provinces with branches in the Copperbelt, Lusaka, Northern, North Western, Southern and Western provinces. Standard Chartered Bank Zambia offers a wide array of services that encompass personal and business banking, corporate finance, investment, loans and personal life insurance.
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