First National Bank Zambia Ltd (FNB)
First National Bank Zambia Ltd (FNB)
Posted Job
over 1 year ago

Fraud Risk Manager C - IRC171118

First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches – Grahamstown, Middelburg, Cradock and Queenstown.

Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa.


  • Develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents. Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses.
  • Experience and qualifications
  • Minimum qualification: A related Degree
  • Preferred qualification: Certified Fraud Examiner
  • Minimum years of relevant experience : Minimum 3 years of Fraud risk management experience within a financial institution
  • Law enforcement experience will be an added advantage


  • Manage costs within approved budget and timely submit required financial documents
  • Manage investigation activities in line with applicable standards and laws to maximize recoveries for the Bank
  • Lead participation in specialist practice forums to share information and insights across the business
  • Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases.
  • Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery
  • Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention
  • improvements across a wide range of processes and systems, regulation and policies
  • Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards
  • Develop and implement the appropriate fraud investigation strategies with priorities and objectives for the forthcoming year that relate to specific Bus and channels
  • Play the integration role to explore potential links between different fraud cases by using insights
  • Investigation Plan and Tactics Prioritise fraud cases for investigations based on likelihood of yielding desired results. Based on the nature of the crime reported influence the most appropriate approach, plan and tactics to execute the investigation e.g. decision to set up sting operations, to centralize and combine related cases
  • Conduct fraud investigation activities in line with applicable laws, policies and procedures stipulated in FNB
  • Compile and communicate accurate and timely investigation reports to track progress made (e.g. arrests and convictions) and keep key stakeholders informed of investigation status including updating relevant information systems accessed by the fraud community
  • Liaise with relevant internal and external stakeholders including law enforcement agencies and prosecuting authorities to ensure appropriate investigative actions are undertaken e.g. arrests, relevant systems
  • Manage resources assigned to complex and project based investigations
  • (inclusive of cases that cut cross BUs) to ensure timely and focused delivery

How to Apply

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First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
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First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.

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